Network Status

Mar 4, 2010
A tripped breaker caused an outage at the Algonquin tower from 7:13pm to 8:17pm. Service was restored after a technician went onsite and reset the power.

Mar 1, 2010
A failing radio on the Shanly tower was replaced around 5:00pm that was causing a reduction in speeds over the last few days.

Feb 27, 2010
A large area was without power from 3:15am - 10:30am. The main tower was maintained with a generator during this outage.

Feb 7, 2010
Service was interrupted for up to an hour on Sunday due to a DOS (denial of service) attack from an address in Europe. Once we identified the source, the address was blocked by our upstream provider and service returned to normal. We have found the virus infected computer that was causing the attack and helped the customer clean it up.

Feb 2, 2010
A core router in Toronto will be upgraded over night. Somewhere between 1:00am - 3:00am Feb 3rd, there will be a 15 minute outage while the update is done. This will affect Wireless, DSL, and dialup customers.

Jan 17, 2010
The Roebuck access point was down from 6:45pm - 7:45pm. Rebooting the equipment brought things back up. No cause has been determined yet.

Dec 22 - 4:50 pm
Power was restored to the Oxford Station tower. Service has returned to normal.

Dec 22 - 3:07 pm
A power outage at the Oxford Station has caused an interruption in service. A crew is working on restoring power.

Dec 22 - 9:42am
Internet Service has been restored to Hyndman.

Dec 22 - 9:20am
The Hyndman backhaul radio is being replaced from last nights failure. Service should be restored by 10:00am.

Dec 21 - 3:30pm
The Shanly tower went down due to equipment failure affecting Shanly, Ventnor, Hyndman, and Brinston. The technicians worked onsite in the cold from 4:00pm - 9:00pm, replacing multiple radios, cabling and power equipment. Shanly returned to service by 6:00pm. Brintston returned around 7:00pm. Ventnor returned around 8:30pm. Hyndman is still down, by 9:00 we figured out what was still failing but it was too dark/late to climb the tower again. The equipment will be replaced tomorrow morning.

Dec 19, 2009 - all day
The Charleville Access Point was slow all day due to interference from an unknown source. Adjustments were made and speeds returned to normal by 7:00pm

Nov 30, 2009 - 12:30pm
A faulty lightening arrestor appears to have been causing the random connection drop over the weekend. Our upstream provider has replaced the equipment and we are monitoring the connection to determine if the problem has been resolved. So far so good.

Nov 30, 2009 3:00am - 9:15am
The Hyndman tower was experiencing unexplained interference that caused it to pass very little traffic. Service would have been extermely slow during this time. Configuration changes were made this morning to restore it to normal speeds.

Nov 29, 2009
The main backhaul link to our upstream provider is randomly dropping for 30 second intervals on average once per hour. The technicians in Ottawa are working to resolve it. Service continues to be available but may be interrupted randomly.

Nov 28, 2009
DSL only - a problem at the Bell phone office in Spencerville around 2:00pm caused an outage for DSL customers. All DSL customers in town are affected regardless of who their provider is. Service should be restored soon. Dialup and Wireless customers are not affected.

Nov 28, 2009
Dialup only - A network upgrade in the middle of the night caused a dialup outage for the entire morning. Users were getting an error 619 when connecting. Service returned to normal around Noon. DSL and Wireless customers were not affected.

Nov 27, 2009 - 10:45am
Ontario Hydro has turned off the power near the Williams tower on Cnty Rd 44 for maintenance. The tower, and the customers do not have power. Service will be restored when the power comes back on.

Nov 26, 2009
The Iroquois access point is acting up. We will be replacing the equipment around 1:00pm tomorrow. There will be an interruption in service while we replace the equipment.

Nov 14, 2009
The entire network experienced an outage from 5:40pm to 8:30pm due to a problem with our upstream provider's fibre feed in North Gower. The 24 hour technicians had it resolved within 3 hours. We switched over to backup during this time but it was painfully slow. Speeds have returned to normal.

Nov 5, 2009
Service was unavailable in Ventnor from 2:15pm to 3:15pm for scheduled maintenance.

Nov 1, 2009 - 7:15am
A planned power outage in Roebuck, Spencerville, Ventnor, Shanly, Hyndman and surrounding area has caused outages for customers on these towers. Ventnor, Hyndman and Hunter towers are currently down until the power is restored. Others are being run on generators or battery backup.

Nov 1, 2009 - 6:21am - 8:38am
A problem with the electrical at the Algonquin tower is responsible for an outage in service. A technician was sent to restore power.

Oct 10, 2009 - 3:00am - 8:30am
A tripped breaker at the Brouseville tower caused an outage for Brouseville, Shanly, Hyndman, Ventnor, & Brinston. An electrician was onsite Saturday morning to find and repair the cause of the electrical instability.

Oct 5, 2009 - 6:20pm - 6:50pm
The network was slow for a brief period while on backup due to an outage on our main link to the Internet. Speeds returned to normal after 30 minutes.

Sept 30, 2009 - 3:39pm - 3:57pm
An outage on our main link from Ottawa forced us over to our slower backup link. Service returned to normal within 18 minutes.

Sept 30, 2009 - 5:45am - 6:40am
Power problems at the Brouseville tower caused an outage for Brouseville, Shanly, Hyndman, Ventnor, & Brintston. We installed a new larger UPS in the afternoon to reduce the chances of a power outage.

Sept 27, 2009 - 10:00am
Power in Brouseville has been intermittent since restoring at 8:30am, the breaker has tripped twice since. We will continue to monitor it until we can replace the necessary equipment.

Sept 27, 2009 - 2:30am - 8:30am
The heavy storm tripped a breaker at the Brouseville tower causing an outage in Brouseville, Shanly, Hyndman, Ventnor & Brintston. Power was restored at 8:30am

Sept 19, 2009 - 9:24am
Speeds returned to normal after the main link from Ottawa was repaired.

Sept 19, 2009 - 1:45am
Our main link is down somewhere between Kemptville and Ottawa. We are currently running on backup until repairs are completed.

Sept 4, 9:20am
The main link has been repaired and service is back to full speed

Sept 3, 2009 - 5:00pm
A radio failure on our upstream provider's network has caused a network wide outage. Our backup link has been enabled to provide service until the main link has been restored

Sept 3, 2009 - 12:30pm - 3:30pm
The Ventnor tower experienced a power outage due to a faulty hydro meter at the tower site. Service was restored by 3:30pm by generator.

Aug 5, 2009 - 10:00pm - 10:20pm
A network wide outage was caused by a failure on our backhaul link to Ottawa. We swtiched over to a backup link by 10:20pm. Our upstream provider was able to restore our main link by 8:40am Aug 6 and speeds returned to normal.

Aug 2, 2009 - 6:45am - 5:55pm
A power surge due to the electrical storm early Sunday morning destroyed the equipment on the Brouseville tower. Ventnor, Shanly, Hyndman, Brinston & Brouseville were affected. Service was restored by 6:00pm after all the equipment had been replaced.

July 14, 2009 - 2:30pm - 3:00pm
The power supply fan in our main router died causing it to shutdown to prevent overheating. The fan was replaced and service returned to normal.

July 11, 2009
Major electrical storms caused many power outages throughout the day. The network remained up all day. A few customers have lost their power adapters and or network adapters due to power surges. If you are having trouble please call to arrange a repair.

July 3, 2009 - 4:00pm
Enabled a feature in our new backhaul equipment recently installed, greatly improving ping times and speeds. Customers should notice an improvement in speeds.

July 1, 2009 - 10:50am
The technicians at Storm were able to repair our main link on Canada Day and speeds have returned to normal. Thanks guys for working when you should be drinking beer.

June 30, 2009 - 9:22pm -
We have switched to our backup connection until our main link can be restored. Speeds will be reduced until the main link has been fixed. We are working as quickly as possible to return service to normal levels.

June 30, 2009 - 8:17pm - 9:22pm
Our main connection to the Internet is currently down. There was no Internet access during this period while we working with our upstream provider to find the cause.

June 29, 2009 - 4:30pm - 6:45pm
Speeds were reduced due to a broadcast storm and a Distributed Denial of Service attack from the Internet. The attack has stopped but we will continue to monitor the situation throughout the evening.

June 29, 2009 - 2:05pm - 4:30pm
The power was out in Roebuck, Spencerville, Ventnor, Hyndman, Shanly and surrounding area. Service remained up for 1.5 hours before the batteries in the towers went dead. Service was restored when the power was restored.

June 29, 2009 - 7:45am - 12:45pm
There was no power in Roebuck and surrounding area. Service was restored when the power came back on.

June 26, 2009 - 3:30pm
Power was out at the tower on County Rd 44 and surrounding area until 8:00am June 27. Service was restored by 10:00am.

June 26, 2009 - 3:30pm - 4:10pm
A large electrical storm caused a network wide outage. Service was restored by 4:10pm.

June 23, 2009 - 10:30am - 12:30am
The mailserver was unavailable for 2 hours due to an accidental power disconnection in Ottawa.

June 19, 2009 - 6:30pm - 11:30pm
Service was intermittent while we upgraded a set of backhaul radios. We informed customers by email of the upcoming work, and as always they were incredibly patient. The radios gave us a fight, but by 11:30pm speeds had returned to normal.

June 19, 2009 - 3:00am - 9:00am
A power outage in Shanly caused a network switch to fail. Replacement was completed by 9:00am and service restored. Internet outage affected Shanly, Ventnor, Hyndman, and Brinston.

June 14, 2009 - 3:30pm
A cow pulled a cable off the Algonquin tower, and chewed it into several pieces. The cable will be replaced by early Monday evening. We have had a talk with the cow and she is very sorry for the trouble she caused. Service is out for Algonquin customers only.

June 11, 2009 - 10:54am
Repairs in Kemptville have been completed and service has been restored to normal

June 11, 2009 - 10:30am
An unscheduled repair in Kemptville has caused a 10 minute network wide outage. We are currently running on backup until the repair is complete

June 5, 2009
There was an outage in Algonquin from 6:45pm - 9:00pm due to a power outage at the Algonquin tower. Power was restored and service returned to normal.

June 5, 2009
Network was on backup link from 11:00am - 3:00pm while cables were changed in Kemptville. Internet access was not interrupted

June 1, 2009 - 5:35pm
Equipment maintenance has been completed, speeds are back to normal

June 1, 2009 - 1:30pm
We are currently running on a backup system while our upstream provider changes some equipment. Speeds will return to normal later this afternoon

May 22, 2009 - 3:40pm
Service has returned to normal. Speeds have returned to normal and we are not experiencing any packet loss.

May 22, 2009 - 1:00pm
Our upstream provider is continuing to work on the Kemptville tower to solve the packet loss. We are currently running on a slower backup link until the work is completed. We expect service to resume normal speeds this afternoon.

May 21, 2009 - 7:37pm
We are experiencing random drops in service due to a bad cable on a tower in Kemptville. Our upstream provider has scheduled a team to climb the tower tomorrow morning and change it.

May 10, 2009
New Brinston tower is now live. Service is availalbe in Brinston and surrounding area. Call for details.

May 10, 2009
Hispeed wireless service users experienced 30-60 second delays at random intervals throughout the day. Routing issues have been identified and resolved.

May 2-3, 2009
Email services were unavailable to DSL and dialup customers over the weekend. A routing problem was discovered and repaired by 11:00pm Sunday evening.

April 15, 2009
We have added another SPAM filter to the email server and seen a big reduction in SPAM getting through.

April 13, 2009
Dialup issues have been resolved. Email and webpages are working properly again.

April 11, 2009: 11:45am
Dialup disconnections seem to be resolved but many webpages come up as unavailable. Some pages and email are working, but others do not. Admins continue to try and resolve issues.

April 11, 2009
Sending email trouble is back for DSL customers, DNS has been corrected again. It will take 24 hours for changes to make it to all customers.

April 10, 2009
Ongoing issues with dialup: Equipment upgrades at the dial-in server causes connections to be dropped frequently. Upstream provider has been working on it. Dialup has been intermittant for some customers for a week or better.

April 7 & 8, 2009
DSL customers were unable to send mail due to a DNS issue with the mail server. Customers were able to receive mail, but not send.

Mar 14, 2009
New Algonquin tower is now live. High speed service is available in Algonquin and surrounding area. Call 63-658-2314 for details.

Jan 26, 2009 - 5:30pm
The mail server has returned to normal. Changes made to limit the effects of spamming viruses have solved the problem.

Jan 26, 2009
The mail server is being swamped with a SPAM dictionary attack. Mail is still being delivered but there may be brief outages as we attempt to limit the effects of the incoming mail storm.

Jan 26, 2009
Internet services were unavailable for 3 intervals this morning lasting 2-3 minutes due to a problem with our upstream provider's link. Service has returned to normal

Jan 26, 2009
There was an outage in Brouseville, Shanly, Ventnor & Hyndman from 1:00am - 10:00am due to a power outage. Service has been restored.